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Cleé Collective FAQs
How can I contact customer service?
You can contact our customer service team via email: cleecollectiveco@gmail.com or through instagram. We are here to help with any concerns or questions you may have.
Do you have physical stores where I can see the products?
We currently operate exclusively online and do not have physical stores. However, we provide detailed images and accurate descriptions of our products on our website to help you make informed purchase decisions.
How long will it take for my order to arrive?
The delivery time depends on your location. Generally orders are delivered between 5-7 business days.
What is our exchange policy?
We have a 15-day exchange policy from the date of receipt of the order.
Products must be in their original condition with intact tags. Exchanges are subject to stock availability.
In case of exchanges, the shipping cost must be covered by you. We do not accept cash on delivery returns.
Products on promotion or discount are not eligible for exchange. To initiate an exchange, please contact us through our customer service at cleecollectiveco@gmail.com and provide the order information and the reason for the exchange.
We will provide you with an address to send the garment. Once we receive the returned product and verify its condition, we will process the exchange within 5-7 business days.
Products must be in their original condition with intact tags. Exchanges are subject to stock availability.
In case of exchanges, the shipping cost must be covered by you. We do not accept cash on delivery returns.
Products on promotion or discount are not eligible for exchange. To initiate an exchange, please contact us through our customer service at cleecollectiveco@gmail.com and provide the order information and the reason for the exchange.
We will provide you with an address to send the garment. Once we receive the returned product and verify its condition, we will process the exchange within 5-7 business days.
What is our refund policy?
We do not offer refunds, but we’re happy to exchange your item for another size or garment of the same value within 15 days from the date of receipt of the order. If you choose a piece with a higher price, the difference will need to be covered at the time of exchange.